selling policy

At Voxotis, we are dedicated to providing high-quality footwear designed for individuals with joint issues, ensuring comfort, support, and style. To make your shopping experience smooth and transparent, we have outlined our selling policies below:

1. Pricing Policy

  • All prices on our website are listed in USD and are inclusive of applicable taxes unless otherwise stated.

  • We strive to ensure accurate pricing; however, errors may occur. If we discover a pricing error, we will notify you and provide options to proceed with the corrected price or cancel the order.

2. Payment Methods

  • We accept major credit and debit cards, including Visa, MasterCard, and American Express.

  • Secure payment options like PayPal and Stripe are available to protect your information.

  • Payment must be completed before the order is processed and shipped.

3. Order Processing

  • Orders are typically processed within 1-2 business days of receipt.

  • In the event of a delay, we will notify you promptly.

4. Shipping Policy

  • We ship across the United States with trusted carriers to ensure timely delivery.

  • Standard shipping times range from 5-7 business days. Expedited options are available for an additional fee.

  • Shipping costs are calculated at checkout and depend on the delivery location and chosen method.

5. Return & Refund Policy

  • We stand behind the quality of our products. If you are not satisfied with your purchase, you may return it within 30 days of receipt.

  • Items must be in their original condition, unused, and accompanied by the original packaging and receipt.

  • Refunds will be processed within 7-10 business days after we receive the returned item.

  • Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

6. Customer Support

  • Our team is here to assist you with any concerns or inquiries.

  • Contact us at:

    • Address: 4333 E Judge Perez Dr, Meraux, LA 70075, USA

    • Phone: (540) 433-1067

    • Email: support@voxotis.com

7. Terms of Sale

  • By placing an order on our website, you agree to these terms and conditions.

  • Voxotis reserves the right to modify these policies at any time. Updates will be posted on this page.

Thank you for choosing Voxotis for your orthopedic footwear needs. We’re committed to ensuring your satisfaction and well-being with every purchase.