Refund and Returns

At Voxotis, we are committed to providing our customers with high-quality footwear designed specifically for individuals with joint issues. We understand that sometimes a purchase may not meet your expectations. Therefore, we have established a comprehensive Refund and Returns Policy to ensure your satisfaction.

Return Eligibility

To be eligible for a return, please ensure that:

  • The item is unused and in its original packaging.
  • All tags and labels are intact.
  • The return request is made within 30 days of receiving your order.

How to Initiate a Return

If you wish to return a product, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team via email at support@voxotis.com or call us at (540) 433-1067. Provide your order number and the reason for the return.

  2. Receive Return Instructions: Our team will guide you through the return process, including providing a return shipping address.

  3. Ship the Item: Carefully package the item to avoid damage during shipping. You are responsible for the return shipping costs unless the item is defective or incorrect.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Non-Refundable Items

Please note that certain items are non-refundable, including:

  • Items that have been worn or used.
  • Customized or special order products.
  • Sale items or gift cards.

Exchanges

If you wish to exchange an item for a different size or color, please follow the same return process outlined above. Once we receive your returned item, we will process the exchange based on your request.

Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to reach out:

  • Address: 4333 E Judge Perez Dr, Meraux, LA 70075, USA
  • Phone: (540) 433-1067
  • Email: support@voxotis.com

Thank you for choosing Voxotis. We appreciate your business and are here to help you find the perfect footwear for your needs!