Refund and Returns Policy – Voxotis

At Voxotis, we are committed to providing high-quality orthopedic footwear designed to support individuals with bone and joint conditions. Customer satisfaction is our top priority, and we strive to ensure a smooth shopping experience. Please read our Refund and Returns Policy carefully before making a purchase.

1. Eligibility for Returns

  • Items must be returned within 30 days of purchase.

  • Products must be unused, in their original packaging, and in resellable condition.

  • Proof of purchase (order confirmation or receipt) is required for all returns.

  • Items that show signs of wear, damage, or alteration will not be eligible for a return.

2. How to Initiate a Return

  • To request a return, contact our support team via email at info@voxotis.xyz with your order details.

  • Once approved, you will receive a Return Authorization Number (RAN) along with return instructions.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Returns without prior authorization may not be accepted.

3. Refund Process

  • Refunds will be processed within 5-7 business days after receiving the returned item.

  • Refunds will be issued to the original payment method.

  • Original shipping fees are non-refundable.

  • If you have not received your refund within the expected timeframe, please contact us at info@voxotis.xyz.

4. Exchanges

  • We offer free exchanges for incorrect or defective items.

  • If you need to exchange for a different size or style, follow the return process and place a new order.

  • Exchanges are subject to product availability.

5. Defective or Incorrect Items

  • If you receive a damaged, defective, or incorrect product, notify us within 7 days of receiving the order.

  • We will provide a prepaid return label for defective or incorrect items.

  • A replacement or full refund will be issued after the item is inspected.

6. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or personalized footwear.

  • Clearance or final sale items.

  • Items purchased from third-party retailers.

7. Customer Support

For any questions or assistance, please reach out to our customer support team:

  • Email: info@voxotis.xyz

  • Phone: (916) 721-0369

  • Address: 6965 Sylvan Rd, Citrus Heights, CA

8. Policy Updates

  • Voxotis reserves the right to modify this Refund and Returns Policy at any time.

  • Any changes will be updated on our website, and continued use of our services indicates acceptance of the revised policy.

Thank you for choosing Voxotis. We appreciate your trust and are here to assist you with any concerns regarding your purchase.