Sales Policy – Voxotis

Welcome to Voxotis, your trusted provider of orthopedic footwear designed to support individuals with bone and joint conditions. We are committed to offering high-quality products and excellent customer service. Please review our Sales Policy carefully before making a purchase.

1. Order Processing & Payment

  • All orders placed through voxotis.xyz are processed within 1-2 business days.

  • We accept payments via credit cards, PayPal, and other secure payment gateways.

  • Once an order is placed, customers will receive a confirmation email with their order details.

  • Orders cannot be modified or canceled once they have been processed.

2. Shipping & Delivery

  • We offer standard and expedited shipping across the United States.

  • Standard shipping takes 5-7 business days, while expedited shipping takes 2-3 business days.

  • Shipping fees are calculated at checkout based on location and shipping method.

  • Customers will receive a tracking number once their order has shipped.

  • We are not responsible for delays caused by shipping carriers or external factors such as weather conditions.

3. Returns & Exchanges

  • We strive for customer satisfaction and offer a 30-day return and exchange policy.

  • To be eligible for a return or exchange, the item must be unused, in its original packaging, and in resellable condition.

  • Customers must contact info@voxotis.xyz to initiate a return or exchange request.

  • Refunds will be processed within 5-7 business days after receiving the returned product.

  • Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

4. Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us within 7 days of receiving your order.

  • We will provide a prepaid return label for defective or incorrect items and offer a replacement or full refund.

5. Warranty & Product Guarantee

  • All our orthopedic footwear is designed with premium materials and expert craftsmanship.

  • We offer a 6-month warranty against manufacturing defects.

  • The warranty does not cover normal wear and tear, accidental damage, or misuse.

  • To file a warranty claim, contact us at info@voxotis.xyz with your order details and product images.

6. Customer Support

  • Our dedicated customer support team is available to assist you with any inquiries or issues.

  • Contact us via:

    • Email: info@voxotis.xyz

    • Phone: (916) 721-0369

    • Address: 6965 Sylvan Rd, Citrus Heights, CA

7. Changes to Sales Policy

  • Voxotis reserves the right to update this Sales Policy at any time without prior notice.

  • Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.

Thank you for shopping with Voxotis. We appreciate your trust and look forward to providing you with the best orthopedic footwear solutions!